Check the Status of Your Request for Case Assistance

Here are the steps in our case assistance process:

1. You will receive a confirmation email

   • We email you or your legal representative. The email will include your CIS Ombudsman Request Number and a copy of your DHS Form 7001.
   • If you submit DHS Form 7001 online, you will typically receive the email within 24 hours.
   • If you email or mail your DHS Form 7001, it may take 2-3 weeks to receive the email.

2. We will assign your request

   • We identify the reason you are seeking our assistance (Section 2 of the DHS Form 7001) and how to prioritize your request.
   • Our goal is to assign high priority requests to an analyst within 14 business days.
   • Requests involving only USCIS processing delays may take longer to be assigned to one of our analysts.

3. We are reviewing your request

   • If we need more information, we will email you and ask you to respond within 5 calendar days.
   • Use the Upload Documents tab above to submit requested documents.
   • If we cannot assist you, we move to Step 5 below.

4. We contacted USCIS about your request

   • If we can assist, we will contact the appropriate USCIS office about your case and email you to let you know.
   • We follow up with USCIS (and notify you) regularly until we receive a response.

5. We closed your request

   • We close your request if it is not the type of issue we can help with.
   • Otherwise, we close your request after USCIS addresses our inquiry.

For more details about each step of the process, go to the After You Submit a Request section of our How to Submit a Case Assistance Request page.